Terms and conditions.

Ordering and payment: You order online and pay in advance. Business customers can pay afterwards by invoice. Once you've paid, you'll receive an order confirmation by email.

Cancellation: More than 48 hours in advance: free cancellation. Between 24 and 48 hours: 25% cancellation fee. Less than 24 hours: 50% cancellation fee. Once delivery has started: cancellation is no longer possible.

Delivery: You choose the date and time slot. Times are approximate; a delay of up to 2 hours is not grounds for cancellation. Make sure the site is accessible. Clear access route, firm ground, formwork ready. The driver operates the truck. You do the pouring and finishing. Always order 10% extra. Leftover concrete is not refunded.

Right of withdrawal: Ready-mix concrete is a made-to-order product. The right of withdrawal does not apply.

Complaints: Report complaints within 24 hours via the complaints form or by email. We respond within 2 hours on working days.

We're a platform, not a producer: pinkbeton.nl matches your order with a concrete plant. The plant produces and delivers. If a supplier drops out, we offer an alternative or a full refund.

Article 1. Definitions 1.1 pinkbeton.nl: the general partnership (vennootschap onder firma) of B.L.M. Adriaansen and S. van Abeelen, trading as pinkbeton.nl, located at Willem van Kesselstraat 84, 5622 JB Eindhoven, to be registered in the Trade Register of the Netherlands Chamber of Commerce (KVK). 1.2 Customer: any natural person or legal entity that enters into an agreement with pinkbeton.nl. 1.3 Consumer: a customer who is a natural person and is not acting in the course of a profession or business. 1.4 Business customer: any customer who is not a consumer. 1.5 Ready-mix concrete: factory-produced fresh concrete in the composition and quality agreed at the time of ordering. 1.6 Delivery time slot: the agreed time slot within which delivery is scheduled; this is not a strict deadline unless otherwise agreed in writing. 1.7 Unloading point: the location designated by the customer where the ready-mix concrete is unloaded or poured. 1.8 Pouring service: pumping ready-mix concrete to the placement location using a pump and pipelines. 1.9 Supplier: the concrete plant, haulier or pump company engaged by pinkbeton.nl to carry out the order. 1.10 In writing: on paper or electronically, including by email.

Article 2. Applicability and contracting party 2.1 These terms apply to all offers, orders and agreements of pinkbeton.nl for ready-mix concrete and pouring services. 2.2 pinkbeton.nl sells in its own name and for its own account. The customer enters into the agreement with pinkbeton.nl; the supplier engaged carries out the work and is not a contracting party of the customer. 2.3 Deviations are only valid if agreed in writing. General terms and conditions or purchasing conditions of a business customer are expressly rejected. 2.4 These terms are made available electronically before or upon conclusion of the agreement in a way that allows them to be stored and consulted later. 2.5 If any provision is void or voidable, the remaining provisions remain in force. For consumers, in case of doubt, the interpretation most favourable to them applies. 2.6 A concluded agreement remains subject to the version provided to the customer when it was concluded.

Article 3. Offer and agreement 3.1 The offer states the main characteristics, quantity, specification, delivery method, delivery time slot and total price. pinkbeton.nl is not bound by obvious errors. 3.2 The agreement is concluded once the customer has completed the order, payment has been received or authorised, and pinkbeton.nl has confirmed the order in writing. 3.3 The customer is responsible for the accuracy and completeness of all order details, including quantity, quality, address, unloading point, accessibility, contact person and the required hose or pipeline length. 3.4 Calculation tools and advice are aids only. The customer remains responsible for the quantity ordered and the suitability of the chosen specification for the intended work, unless separate advice has been agreed in writing. 3.5 pinkbeton.nl may refuse or cancel an order, stating its reasons, if performance is not reasonably possible. Any amounts already paid for the part not delivered will be refunded within 14 days.

Article 4. Right of withdrawal and made-to-order products 4.1 Ready-mix concrete is produced to customer specifications and has a limited shelf life because it begins to harden immediately. Insofar as the statutory exception for made-to-order and/or perishable goods applies, there is no statutory right of withdrawal. 4.2 pinkbeton.nl clearly informs the consumer of this before the order is completed. If the statutory exception does not apply in a specific case, the consumer retains their statutory right of withdrawal. 4.3 Regardless of any statutory right of withdrawal, the customer may cancel in accordance with Article 5.

Article 5. Cancellation and changes by the customer 5.1 The customer may cancel free of charge or move a delivery time slot up to 48 hours before it begins, provided production has not yet started and the supplier has not yet incurred any demonstrable non-recoverable costs. 5.2 For cancellation within 48 hours and before production starts, € 25,00 per ordered m3 excluding VAT is payable. For a business customer, the amount of the reasonable supplier costs and damages actually incurred and itemised by pinkbeton.nl applies instead, if higher. For a consumer, a higher amount only applies if that rate was clearly agreed before the agreement was concluded. 5.3 Once production has started, cancellation is no longer possible and the full price remains payable. The same applies to ready-mix concrete that cannot be accepted for a reason attributable to the customer. 5.4 Changes are subject to availability. Any additional costs resulting from them will be confirmed in writing in advance, except for costs that can only be determined at the unloading point and are charged in accordance with Article 8 or 9. 5.5 Any balance to be refunded will be paid back within 14 days of its determination.

Article 6. Prices and surcharges 6.1 Consumer prices are shown including VAT and all unavoidable costs. Options and variable costs are explained separately and clearly before ordering, with the rate or method of calculation. 6.2 Prices for business customers may be stated excluding VAT. Unless stated otherwise, business prices exclude VAT and government levies. 6.3 The order price covers production and normal transport to the specified unloading point within the stated delivery area, unless the offer states otherwise. 6.4 A surcharge or minimum price may apply for a small load, a quantity below the minimum quantity per transport, or less than 1 m3. The specific rate is stated in the offer and the order confirmation. 6.5 For delivery outside normal working hours, the surcharge shown in advance or confirmed in writing applies. 6.6 For consumers, the confirmed price is fixed, except in the case of a change requested by the consumer or an additional service attributable to them after ordering in accordance with these terms. 6.7 For business customers, pinkbeton.nl may pass on demonstrable increases in material prices, wages, social security contributions, transport costs, taxes and government levies arising after the agreement, insofar as the supplier passes on that same increase to pinkbeton.nl. A demonstrable decrease will also be applied. 6.8 All fixed surcharges mentioned in these terms are minimum amounts for business customers where the supplier costs actually incurred and itemised are higher. For consumers, only the rate agreed in advance or an objective method of calculation communicated in advance applies.

Article 7. Payment 7.1 The consumer pays in advance using a payment method offered on the website. 7.2 The business customer pays in advance, unless payment by invoice has been permitted. In that case, the payment term is 14 days from the invoice date. 7.3 If payment is late, the business customer is in default without any notice of default being required. Interest of 1.25 percent per month is payable, with part of a month counting as a full month, plus a credit restriction surcharge of up to 3 percent. 7.4 Extrajudicial collection costs for the business customer amount to 10 percent of the principal sum, with a minimum of € 453,77, without prejudice to the right to reasonable actual costs insofar as permitted by law. 7.5 For consumers, the statutory interest and collection rules apply. Collection costs only become payable after a free-of-charge 14-day reminder letter has been correctly sent and the term stated in it has expired. 7.6 The business customer may not suspend payment or set off amounts. pinkbeton.nl may suspend deliveries as long as any amount due remains unpaid and may require reasonable security. 7.7 Additional costs are invoiced with an itemised breakdown. For consumers, the statutory payment term stated on the invoice applies; for business customers, clause 7.2 applies.

Article 8. Delivery, accessibility and waiting time 8.1 Delivery takes place during normal working hours at the specified unloading point within the chosen approximate time slot. Agreed time slots are not strict deadlines. 8.2 In the event of a delay, pinkbeton.nl will inform the customer as soon as possible and a new time will be agreed. Consumers' statutory rights remain in effect. 8.3 Liability towards a business customer for delay only arises after a reasonable additional period, set in writing, has expired without performance. Compensation is limited to 50 percent of the net invoice value of the delivery concerned, up to a maximum of € 22.688,70. 8.4 The customer designates the unloading point and ensures that heavy equipment can safely reach and leave it from the public road over ground with sufficient load-bearing capacity. 8.5 Damage caused while driving on, unloading, pumping and driving off as a result of an unsuitable unloading point or the customer's instructions is at the customer's expense, except insofar as it results from intent or gross negligence on the part of the contractor. The business customer indemnifies pinkbeton.nl against any third-party claims based on such damage. 8.6 The customer ensures that the unloading point, formwork, reinforcement, equipment, permits and an authorised contact person are ready and present in good time. 8.7 If driving on, unloading and driving off take longer than 30 minutes for a reason attributable to the customer, additional unloading time is charged at € 120,00 per hour excluding VAT, calculated per quarter hour or part thereof. For a business customer, the higher rate actually charged and itemised by the supplier is passed on. 8.8 Additional deployment, an extra trip, a wasted trip, rescheduling, equipment hire or waiting time due to a reason attributable to the customer are charged at the rate communicated in advance or, for business customers, at the higher reasonable actual and itemised supplier costs. 8.9 If the difference between the quantity ordered and the quantity actually delivered is no more than 3 percent, the delivery obligation is deemed to have been fulfilled. 8.10 pinkbeton.nl may deliver in instalments and, unless otherwise agreed, decides on the means of transport. 8.11 Ready-mix concrete that is ordered but not accepted remains payable in full. In addition, € 75,00 per returned m3 excluding VAT applies for return, removal and processing. For a business customer, higher reasonable supplier costs actually charged and itemised are passed on. For a consumer, a higher amount only applies if this was clearly agreed before ordering. 8.12 Risk passes when unloading begins. For a business customer buying on invoice, ownership only passes after full payment. 8.13 A failed delivery due to a reason attributable to the customer does not entitle the customer to a refund. If the supplier drops out or fails to show up, pinkbeton.nl will arrange an alternative or a refund of the part not delivered.

Article 9. Pouring service and extra pipelines 9.1 The order confirmation states the included pouring time and hose or pipeline length. The customer correctly provides the required length and the set-up and pouring location. 9.2 For extra hose or pipeline selected when ordering, the rate shown applies. If additional length turns out to be needed on site due to incorrect customer information, € 3,00 per extra metre excluding VAT applies or, for business customers, the higher reasonable and itemised supplier rate. 9.3 Extra pumping or pouring time and additional pumping equipment are charged at the rate shown in advance or, for business customers, at the higher reasonable actual and itemised supplier costs. 9.4 The customer provides a safe set-up location and designates a permitted spot for washing out. Leftover concrete and washout water may not be discharged on the site or into the sewer without permission.

Article 10. Quality, inspection and complaints 10.1 On delivery, the ready-mix concrete meets the specification agreed in writing and the applicable product standards, including NEN-EN 206 and NEN 8005 where applicable. 10.2 A higher strength class at no extra cost is deemed compliant if the exposure class, consistency and other agreed properties remain at least equivalent. 10.3 The customer inspects the concrete before placing it. Visible deviations must be reported immediately to the driver and pinkbeton.nl and, where possible, noted on the delivery note. 10.4 The business customer reports other defects in writing within 8 calendar days of discovering them or of the moment they reasonably should have been discovered. For consumers, the statutory complaint period applies; a report within two months of discovery is in any case timely. 10.5 The addition of water, admixtures or other materials at the customer's request, and the way the concrete is placed and cured, are at the customer's risk. 10.6 In the event of a disagreement, an independent firm of experts may be engaged. For a business customer, the party found to be in the wrong bears the reasonable costs of the investigation. 10.7 A complaint does not suspend a business customer's payment obligation.

Article 11. Liability 11.1 pinkbeton.nl is liable in accordance with the law. The limitations below apply only insofar as permitted, not in the event of intent or deliberate recklessness on the part of pinkbeton.nl or its management, and not for death or personal injury. 11.2 Liability is limited to the amount paid out by the liability insurer in the case concerned, plus the applicable deductible. If no insurance payment is made, liability towards a business customer is limited to the net invoice value of the service that caused the damage. 11.3 Towards a business customer, liability shall in no event exceed € 453.774,04 per incident per structure. 11.4 Towards business customers, indirect and consequential damage is excluded, including loss of turnover or profit, missed opportunities, business interruption, delay damage, environmental damage and reputational damage. 11.5 pinkbeton.nl is not liable for damage caused by incorrect customer information, an unsafe unloading point, missing permits, additions made by the customer, chosen specifications, or the placement and curing of the concrete, insofar as permitted by law. 11.6 Any claim for damages by a business customer lapses 12 months after delivery or performance. Other claims must be submitted in writing within 6 months of the agreed delivery time. Mandatory law always takes precedence.

Article 12. Force majeure 12.1 Force majeure includes circumstances beyond the reasonable control of pinkbeton.nl, including extreme or unworkable weather, raw material shortages, disruptions at suppliers or hauliers, transport obstructions, strikes, government measures, energy or IT outages, cyber incidents and natural disasters. 12.2 During force majeure, pinkbeton.nl may suspend performance and propose a new time slot. If the force majeure lasts longer than 30 days or performance becomes permanently impossible, either party may terminate the agreement for the part not yet performed. 12.3 Any amounts already paid for the part not delivered will be refunded within 14 days. Compensation for force majeure is excluded insofar as permitted by law.

Article 13. Personal data 13.1 pinkbeton.nl processes personal data in accordance with its privacy statement and shares with the supplier only the data needed to carry out the order, such as contact and delivery details.

Article 14. Applicable law and disputes 14.1 Dutch law applies. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. 14.2 Disputes with a business customer are submitted to the District Court of Oost-Brabant, unless pinkbeton.nl chooses another court with jurisdiction under the law. 14.3 Within one month of pinkbeton.nl invoking the choice of court in writing, a consumer may opt for the court that has jurisdiction under the law.

1. Who are we? pinkbeton.nl is an online ordering platform for ready-mix concrete. The platform is operated by:

pinkbeton.nl Eindhoven, the Netherlands Chamber of Commerce (KvK) number: [invullen] Email: hello@pinkbeton.nl

pinkbeton.nl is responsible for processing personal data as described in this privacy statement.

2. What data do we collect? We only process data that you provide to us yourself when placing an order: • Name and address details. • Email address. • Phone number. • Delivery address and pouring location. • Payment details (processed by our payment provider, not stored by pinkbeton.nl). • Order information (quantity, concrete type, delivery time slot, unloading method).

We do not collect any data through cookies, tracking pixels or third-party analytics services.

3. Why do we process this data? We use your data only for: Carrying out your order and the related delivery. Passing your delivery address on to the concrete plant or pump company handling your order. • Sending an order confirmation and invoice by email. • Keeping you updated on the status of your delivery by email or text message. • Handling complaints or questions about your order. • Complying with legal obligations, such as tax records.

Legal basis: the processing is necessary for the performance of the agreement (Art. 6(1)(b) GDPR) and for compliance with legal obligations (Art. 6(1)(c) GDPR).

4. Who do we share your data with? We only share the data that is strictly necessary to carry out your order: Concrete plant: name, delivery address, contact number and order specifications. Pump company: the same data as above, where applicable. Payment provider (Mollie): payment details are processed by Mollie B.V. in accordance with its own privacy policy.

We never sell your data to third parties. We do not share any data with advertising networks or marketing companies.

5. How long do we keep your data? Order data: 7 years, in line with the statutory retention period for tax records. Customer data without a repeat purchase: up to 2 years after the last order. Email addresses for order updates: deleted once the order has been completed.

6. Cookies and tracking pinkbeton.nl does not use cookies. We do not place any tracking cookies, analytics cookies or marketing cookies. That's why you won't see a cookie banner on our website. It's a deliberate choice.

7. Servers and storage All data is stored exclusively on servers within the European Union. We use server infrastructure in Finland (Hetzner) and the Netherlands. No data is transferred to countries outside the EU.

8. Your rights Under the GDPR, you have the following rights: Access: you can request which data we hold about you. Rectification: you can have incorrect data corrected. Erasure: you can ask for your data to be deleted, unless statutory retention obligations prevent this. Restriction: you can have the processing of your data restricted in certain circumstances. Objection: you can object to the processing of your data. Data portability: you can request your data in a common, machine-readable format.

Send an email to hello@pinkbeton.nl to exercise any of these rights. We will respond within 30 days.

9. Complaints Do you have a complaint about the way we process your data? Please contact us first at hello@pinkbeton.nl. If we can't resolve it together, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

10. Changes We reserve the right to change this privacy statement. The latest version is always available at www.pinkbeton.nl/privacy. If we make significant changes, we will inform existing customers by email.

11. Contact Questions about this privacy statement? Send a message to hello@pinkbeton.nl. We're two people, not a call centre. You'll get a real answer.